Athlete support

Choose Connect with Strava on the rewards page and approve access to your activities. The permission to view activity data must remain selected so we can calculate your running distance.

If you declined that permission, return to the rewards page and choose the option to connect again. You will be sent to Strava to review the permission.

1. Make sure the activity has finished uploading to Strava.
2. Open Versus Rewards and choose Sync.
3. Confirm the activity is recorded as a run, trail run, virtual run, or treadmill run in Strava.
4. Check that the activity date falls within the current calendar month.

Changes made in Strava appear the next time your rewards are synced. If the run still does not appear, email us with the activity date and name. Do not send your password.

Each eligible kilometre earns R0,25 in Versus Store Discount. You need at least R1,00 available to claim. A claim creates a unique, single-use code for the unclaimed amount you have earned so far.

Your available balance and codes expire at midnight on the last day of the month. A new month starts with a new balance. Previous claims remain visible during that claim month so you can view the code again.

Programme emails include run summaries and a reminder before your monthly balance resets. You can turn them on or off under Programme emails on your rewards page. Turning emails off does not stop you earning or claiming.

Sign out only removes your remembered session from that device. Your Strava connection, rewards, claims, and email preference remain active.

Disconnect permanently leaves the programme. It revokes our Strava access and deletes your contact details, connection, and claim history. You will no longer receive programme emails, and we send written confirmation when deletion is complete.

Use Disconnect at the bottom of your rewards page, or revoke Versus Rewards directly from your Strava account. Revoking access on Strava also removes you from the programme.

We read your profile and current-month run details from Strava to calculate your reward. We do not keep a copy of your runs. You can ask for a copy of the information we hold or request deletion by emailing team@versussocks.com. Read our privacy notice for full details about collection, use, retention, access, and deletion.

You can separately export your own Strava data using Strava's Bulk Data Export tool in your Strava account.